Why is my Passport score not adding up?

At times, you may encounter a situation where adding a Stamp does not result in an update of your Passport score. Alternatively, you might notice that your Passport score is lower than the sum of individual stamps you have obtained.

The primary reason for this discrepancy is typically the claiming of the same Stamp using multiple wallet addresses.

Passport serves as an identity verification application designed to mitigate Sybil attacks. When attempting to claim a Stamp using more than one wallet address, the score associated with subsequent wallet addresses will not be added within the Passport app. You will see that the Stamp or credential is verified, but you receive zero (0) points.

However, we implemented a workaround for compromised wallets. You can learn more about that in the following guide:

My wallet was hacked. Can I move my scores to a new Passport?

If you verify the same Stamp in a second wallet, you will need to wait until that Stamp expires within the first wallet after the 90 day expiration period for the score to show up properly within the Passport app.

Note that there are some side cases around how Partners can calculate your score, that are described in the following guide:

Why is my score on the Passport app different then my score on a partner site?

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If you encounter any difficulties in resolving this issue, please feel free to contact us without hesitation.

For developers — we have a detailed description of how we deduplicate Stamps across addresses via the following guide: Deduplicating Stamps, for developers